We design an award-winning comprehensive journey for healthcare organizations to: increase patient satisfaction
Designed to embed a coaching culture within your organization, equipping your leaders with the skills and mindset necessary to provide sustained learning and development.
BEFORE
- —Feel burnt out
- —Each team has its own language working in silo
- —Looking at managers to solve problems
- —Considering leaving the job
- —Not getting optimal patient results
AFTER
- +Feeling energized and productive
- +Improved team collaboration
- +Employees are accountable to find solutions
- +Motivated to stay in their jobs
- +Improved patient outcomes
Trusted By
The Coach Approach in Healthcare Certificate Pathway
Goal Achieved – Level 1
Course Format: Self-Paced | Course Length: 20 hours
Dive Into a Coach Approach® 1.0 – Level 1: Core Fundamentals + Coaching Tools for Healthcare Bundle
Begin your journey with the foundational skills of the Dive Into a Coach Approach® model—designed specifically for healthcare professionals.
In this self-paced, 12-hour Core Fundamentals course — the first part of Level 1 — you’ll explore the core techniques, framework, and mindset that support collaborative, client-centered care.
Next step: Complete the Coaching Tools for Healthcare bundle. This 8-hour follow-up includes four short courses that build on your foundational learning. You’ll create personalized coaching tools for your setting—and receive direct feedback to strengthen your integration and confidence. This step is required to complete Level 1.
Want a printable version? Download the DICA Journey PDF to follow along at your own pace.
Learn More About Level 01
Second Nature – Level 2
Course Format: Hybrid | Course Length: 30 hours
Dive Into a Coach Approach® 2.0 – Relationship & Technical Mastery
Strengthen your coaching through relationship awareness and skill refinement.
In this interactive course, you will explore your relational patterns using a personalized Relationship Intelligence (RQ) assessment and learn how these insights can deepen your coaching presence and strengthen your therapeutic and leadership relationships.
Through peer coaching, real-time feedback, and practical tools, you will refine techniques from Level 1, develop greater self-awareness, and build the relational agility and technical confidence needed for client-centered care.
Level 2 of the Dive Into a Coach Approach® journey builds directly on Level 1 and equips you to connect, attune, and partner with clients and colleagues while applying new coaching skills in meaningful, real-world scenarios.
Second Nature also includes 10 hours of self-paced learning: 7.5 hours of coaching demonstrations and the 2.5-hour Integrating Mindfulness into Coaching and Healthcare course.
Want a printable version? Download the DICA Journey PDF to follow along at your own pace.
Learn more about Level 02
Into Practice – Level 3
Course Format: Hybrid | Course Length: 10 hours
Dive Into a Coach Approach® 3.0 – Live Implementation
Apply everything you’ve learned in a real coaching engagement—while being mentored every step of the way.
In this live training, you’ll implement the full Dive Into a Coach Approach® methodology from beginning to end, using the complete suite of tools introduced in Levels 1 and 2. You’ll coach a real client (secured through our Get Coached Program) and receive direct support and feedback to guide your growth.
This course fulfills mentorship hours required for ICF credentialing and prepares you for formal evaluation in Level 4.
Level 3 is your bridge from practice to professional coaching readiness.
Want a printable version? Download the DICA Journey PDF to follow along at your own pace.
Learn more about Level 03
LEVEL 04
ICF READINESS & MENTORSHIP
Course Format: Hybrid | Course Length: 10 hours
Get personalized guidance to prepare for ICF ACC credentialing.
Dive Into a Coach Approach® Level 4 is an optional advanced stage for professionals who have completed the 60-hour stackable Coach Approach in Healthcare Certificate Pathway and are preparing to pursue an ICF ACC credential through the Portfolio Path.
You’ll submit a recorded coaching session, receive written Growth Feedback and a DICA competency score from an ICF-credentialed mentor coach who holds the ICF Mentor Coach Specialization (MCS), and meet individually to review your feedback and next steps.
Want a printable overview? Download the DICA Journey PDF to see how all four levels connect.
Learn more about Level 04Unlock the potential of your healthcare team! Schedule your Discovery Dive today!
Accredited Training for Healthcare Organizations
Empower your teams with our customizable hybrid training program! Discover our four-step process to develop a Coaching Culture, maximize ROI, and explore benefits reported by other organizations.
Start here: our signature Level 1 course.
Introducing our signature course, the first step of the Dive Into a Coach Approach® credentialing journey. Offer your organization a customizable professional development program led by an award-winning coach educator, approved by three globally renowned organizations (ICF, NBHWC, AOTA) for credibility and quality.
Our hybrid model allows teams to progress at their own pace through theory and participate in live sessions to practice skills, whether virtual or in-person. Assignments deepen learning and practice skills, with small group accountability ensuring real-world application.
Equip your teams with essential skills to accelerate patient recovery and foster lasting change, empowering clinicians to guide patients towards optimal well-being. Tailored to your organization’s goals, witness the profound impact on both practice and patient outcomes in just 12 hours.
Hybrid Journey
A self-paced online module customizable for your organization, used for onboarding new employees, combined with short live virtual sessions (under 1.5 hours) or in-person sessions to practice skills and create tailored resources.
Continuing education credits:
– 12 ICF CCE
– 11 NBHWC CU
– 1.2 AOTA CEU
Resources:
– A 60-page fillable e-book (PDF)
– Extensive reference materials for exploration during and after the course
- Apply a coaching model to improve clinical outcomes, patient satisfaction and prevent burnout.
- Apply a 4-step framework to guide a coaching dialogue and high-impact accountability.
- List 10 techniques from the 4-step framework that will help you use a coach approach with confidence.
- Describe the 4 mindset principles for building high-quality patient-clinician interactions.
- Develop an action plan to start implementing a coach approach in your practice immediately.
Pricing varies based on the number of participants and level of customization. Additionally, we offer a tailored online module created specifically to support the onboarding process for new team members, enhancing the long-term value of our program.
To book a time with me, schedule a Discovery Dive here (opens in a new tab).
While we can facilitate groups of up to 48 participants, we recommend a maximum of 24 for optimal learning. This allows for personalized attention and fosters effective group dynamics, ensuring a rich and engaging experience for all.
THREE STACKABLE CERTIFICATES
60 hours of Coaching Education for Healthcare
CONTINUING EDUCATION APPROVED BY:
Continuing education approvals vary by course and certificate level. View individual course details for the specific hours and approvals available.
Schedule a consultation today to define the impact your team or organization needs!
Meet Your Healthcare Leadership Expert
Hélène Thériault, BScOT, MAdEd, MCC
Hélène Thériault is an occupational therapist, Master Certified Coach, adult educator and bilingual speaker with more than 24 years of experience across healthcare practice, leadership and professional education.
As the founder and CEO of Function First Coaching Inc., Hélène created the Dive Into a Coach Approach® program to help healthcare and helping professionals integrate coaching skills into their existing roles. Her work supports organizations in developing stronger communicators, more confident leaders and internal coaching champions without requiring every employee to become a credentialed coach.
Hélène received the 2023 International Coaching Federation Coaching Impact Award for Emerging Coach Educator. Today, she works with healthcare professionals, teams and organizations to strengthen the human capabilities that support trusted relationships, collaborative care and meaningful action.
My mission is to help healthcare organizations strengthen the human side of care by equipping professionals to lead conversations that build ownership, participation and meaningful action.
Learn More
Why Work With Us
Accredited Training Programs
Over 20 years of evidence-based training accredited by top healthcare organizations, advancing leaders and client service in healthcare.
Supporting Your KPIs
Capture valuable data through pre and post coaching culture inventory assessments to inform strategies that align with your KPIs like retention rate and eNPS.
Flexible Learning Pathways
Ensure all team members start with Level 1, then select key individuals for Level 2, and develop champions through the full journey.
Global Award Recognition
Our DICA journey, recognized by the International Coaching Federation, earned us the prestigious coaching educator award.
Transparent Communication
We share feedback forms and mean percentile scores (MPS), ensuring open and clear communication to promote accountability and trust with organizations.
Customized Training Solutions
Support onboarding new members with tailored online modules, create customized tools, and deliver yearly short group training.
Not ready for the full journey? Explore our impactful workshops to get started on enhancing your leadership capabilities today.
Unlock the potential of your team today! Schedule your Discovery Dive Call.
In the meantime, take a few moments to complete our short Coaching Culture quiz and see where your organization stands.